Terms and Policies
Cancellations
We understand that unforeseen circumstances can arise. To ensure a smooth experience for all, we have established the following cancellation policy:
If a class is cancelled by Smudge:
If we need to cancel a class, all customers and students who were booked in will receive a credit note. This can be used to enrol in another class at a time that suits you.
If a class is cancelled by a customer:
You may choose from the following options if you need to cancel:
You may request to transfer enrolment to a sibling or friend, free of charge.
If cancellation is 14 days or more before the class, you can be provided with a credit note for a future class.
Birthday Party Changes and Cancellations:
If you need to cancel or make changes to a booked Birthday Party, please notify us at least 14 days before the scheduled date. In such cases, we will provide you with a credit note that can be used for future Birthday Parties.
Holiday Program Changes and Cancellations:
If you need to cancel or make changes to a booked Holiday Program day, please notify us at least 14 days before the scheduled date. We will provide you with a credit note that can be used for any future Holiday Program. If it is within 14 days, you may transfer the holiday program day to any eligible sibling / friend up to 48 hours prior to the start date. Please advise us as soon as possible.
Late Cancellations and No-Shows:
Please understand that for any classes, including Birthday Parties and the Holiday Program, late cancellations or no-shows will not be eligible for refunds or credit notes.
How to Proceed with a cancellation:
For class cancellations or changes, please contact us via email or phone to request a transfer, cancellation, or credit note. We understand that unexpected situations can arise, and we aim to accommodate your needs to the best of our ability. Our cancellation policy is designed to ensure fairness and flexibility for both Smudge Artspace and our valued participants. We appreciate your understanding and cooperation in adhering to this policy.
Child Safety & Wellbeing
1. Purpose and Scope
2. Legal Framework
3. Risk Management and Supervision
4. Qualified Staff and Adult Conduct
5. Communication and Reporting
6. Health and Wellbeing
7. Emergency Preparedness
8. Privacy and Consent
9. Inclusive Environment
10. Continuous Improvement
11. Reporting Concerns
Child Safety & Wellbeing
1. Purpose and Scope
2. Legal Framework
3. Risk Management and Supervision
4. Qualified Staff and Adult Conduct
5. Communication and Reporting
6. Health and Wellbeing
7. Emergency Preparedness
8. Privacy and Consent
9. Inclusive Environment
10. Continuous Improvement
11. Reporting Concerns
Photography & Social Media
1. Purpose and Scope
At Smudge Artspace, we we recognise the importance of photography and social media in sharing our creative journey while respecting the privacy and safety of all individuals. This policy outlines guidelines for capturing and sharing content related to our activities and events.
2. Photography and Consent
Prior consent will be sought from parents/guardians before taking photographs or videos of children under 18 years old. Attendees will be informed about any photography or video recording taking place during events or classes.
3. Use of Photography and Media
Photos and videos may be used for promotional purposes on our website, social media platforms, and marketing materials.We ensure that images are respectful and in line with our values.
4. Social Media Sharing
Attendees are welcome to share their own photos from our events on their personal social media profiles.We encourage the use of our official event hashtags to connect with our community.
5. Respect for Privacy
Attendees are encouraged to be mindful of the privacy of others and refrain from taking and sharing photos without consent.If anyone expresses discomfort about being photographed, their wishes will be respected.
6. Responsible Sharing
When sharing photos or videos of children, attendees are encouraged to prioritise the child's safety and consider potential risks associated with sharing personal information.
7. Copyright and Ownership
The intellectual property rights of all photographs and videos taken at Smudge Artspace remain with the respective photographers.Images shared on our official platforms will be properly credited.
8. Reporting Concerns
If any attendee feels uncomfortable about a photo or video, they are encouraged to notify a staff member immediately.
9. Modifications to Photos
Attendees should refrain from editing or altering photos of individuals in a way that could cause harm or discomfort.
10. Compliance
We adhere to relevant data protection laws, including the Privacy Act 1988 (Cth) in Australia.
11. Communication and Consent
Parents/guardians will be notified about our photography policy upon enrollment in our programs.Consent for photography will be included in the registration process, and attendees may opt-out if desired.
12. Policy Review
This policy will be reviewed periodically to ensure it remains relevant and aligned with our values and current practices.
At Smudge Artspace, we aim to create a positive and inclusive environment for all attendees. This policy reflects our commitment to respecting the rights and privacy of individuals while celebrating our creative community through photography and social media.
Photography & Social Media
1. Purpose and Scope
At Smudge Artspace, we we recognise the importance of photography and social media in sharing our creative journey while respecting the privacy and safety of all individuals. This policy outlines guidelines for capturing and sharing content related to our activities and events.
2. Photography and Consent
Prior consent will be sought from parents/guardians before taking photographs or videos of children under 18 years old. Attendees will be informed about any photography or video recording taking place during events or classes.
3. Use of Photography and Media
Photos and videos may be used for promotional purposes on our website, social media platforms, and marketing materials.We ensure that images are respectful and in line with our values.
4. Social Media Sharing
Attendees are welcome to share their own photos from our events on their personal social media profiles.We encourage the use of our official event hashtags to connect with our community.
5. Respect for Privacy
Attendees are encouraged to be mindful of the privacy of others and refrain from taking and sharing photos without consent.If anyone expresses discomfort about being photographed, their wishes will be respected.
6. Responsible Sharing
When sharing photos or videos of children, attendees are encouraged to prioritise the child's safety and consider potential risks associated with sharing personal information.
7. Copyright and Ownership
The intellectual property rights of all photographs and videos taken at Smudge Artspace remain with the respective photographers.Images shared on our official platforms will be properly credited.
8. Reporting Concerns
If any attendee feels uncomfortable about a photo or video, they are encouraged to notify a staff member immediately.
9. Modifications to Photos
Attendees should refrain from editing or altering photos of individuals in a way that could cause harm or discomfort.
10. Compliance
We adhere to relevant data protection laws, including the Privacy Act 1988 (Cth) in Australia.
11. Communication and Consent
Parents/guardians will be notified about our photography policy upon enrollment in our programs.Consent for photography will be included in the registration process, and attendees may opt-out if desired.
12. Policy Review
This policy will be reviewed periodically to ensure it remains relevant and aligned with our values and current practices.
At Smudge Artspace, we aim to create a positive and inclusive environment for all attendees. This policy reflects our commitment to respecting the rights and privacy of individuals while celebrating our creative community through photography and social media.
Privacy Policy
1. Purpose and Scope
At Smudge Artspace, we value the privacy and security of our customers' personal information. This policy outlines our commitment to the responsible collection, storage, and use of customer data to ensure transparency and safeguard confidentiality.
2. Collection of Customer Data
We collect only essential customer information required to provide our services effectively. Information may include names, contact details, birthdates, and preferences.
3. Use and Storage of Customer Data
Customer data is used solely for the purpose of delivering our services and enhancing customer experiences. Information is securely stored and protected from unauthorised access.
4. Consent and Control
Customers' consent is obtained before collecting their personal information.
5. Data Security
Appropriate measures are in place to safeguard customer data from breaches, unauthorised access, or loss. Security protocols are regularly reviewed and updated as required.
6. Third Parties
Customer data is not shared with third parties without explicit consent, except for legal or regulatory requirements.
7. Marketing Communication
Customer data is not shared with third parties without explicit consent, except for legal or regulatory requirements. Opt-out options are provided to unsubscribe from marketing communication at any time.
8. Data Retention
Customer data is retained only for the duration necessary to provide services and fulfil legal obligations.
9. Children's Data
Attendees should refrain from editing or altering photos of individuals in a way that could cause harm or discomfort.
10. Compliance
We adhere to relevant data protection laws, including the Privacy Act 1988 (Cth) in Australia.
11. Data Breach Notification
Customer data is not shared with third parties without explicit consent, except for legal or regulatory requirements.
12. Complaints and Enquiries
Customers can contact us regarding any concerns about their personal data or our data practices.
Privacy Policy
1. Purpose and Scope
At Smudge Artspace, we value the privacy and security of our customers' personal information. This policy outlines our commitment to the responsible collection, storage, and use of customer data to ensure transparency and safeguard confidentiality.
2. Collection of Customer Data
We collect only essential customer information required to provide our services effectively. Information may include names, contact details, birthdates, and preferences.
3. Use and Storage of Customer Data
Customer data is used solely for the purpose of delivering our services and enhancing customer experiences. Information is securely stored and protected from unauthorised access.
4. Consent and Control
Customers' consent is obtained before collecting their personal information.
5. Data Security
Appropriate measures are in place to safeguard customer data from breaches, unauthorised access, or loss. Security protocols are regularly reviewed and updated as required.
6. Third Parties
Customer data is not shared with third parties without explicit consent, except for legal or regulatory requirements.
7. Marketing Communication
Customer data is not shared with third parties without explicit consent, except for legal or regulatory requirements. Opt-out options are provided to unsubscribe from marketing communication at any time.
8. Data Retention
Customer data is retained only for the duration necessary to provide services and fulfil legal obligations.
9. Children's Data
Attendees should refrain from editing or altering photos of individuals in a way that could cause harm or discomfort.
10. Compliance
We adhere to relevant data protection laws, including the Privacy Act 1988 (Cth) in Australia.
11. Data Breach Notification
Customer data is not shared with third parties without explicit consent, except for legal or regulatory requirements.
12. Complaints and Enquiries
Customers can contact us regarding any concerns about their personal data or our data practices.
Anaphylaxis Policy
1. Purpose and Scope
The safety and well-being of all participants is our top priority. This policy outlines our approach to preventing and responding to anaphylactic reactions in our facility to ensure the safety of all children and their accompanying adults.
2. Allergen Awareness
We maintain a list of common allergens, including nuts, dairy, eggs, and other potential triggers.Parents/guardians are required to disclose any known allergies during the registration process.
3. Allergen-Free Environment
We strive to provide an allergen-free environment by avoiding the use of common allergens in our art materials.We clean and sanitise our space regularly to minimise cross-contamination risks.
4. Emergency Action Plan
Our staff is trained in recognizing the signs of anaphylaxis and administering an epinephrine auto-injector (EpiPen) when necessary.
5. Medical Information
Parents/guardians are required to provide a detailed action plan, signed by a medical professional, for children with known allergies.This plan will outline specific steps to be taken in the event of an anaphylactic reaction and include emergency contact information.
6. Communication and Education
Parents/guardians will be informed of our anaphylaxis policy during enrollment and provided with guidelines for allergy management.Staff members receive regular training on anaphylaxis recognition, emergency response, and the use of EpiPens.
7. Food and Snacks
We request that participants refrain from bringing allergenic foods into our facility.
8. Emergency Response Procedures
In the event of a suspected anaphylactic reaction, our staff will immediately administer the child's prescribed EpiPen and call emergency services.Parents/guardians will be notified immediately and provided with updates on the child's condition.
9. Accessibility of EpiPens
EpiPens are stored in a clearly labelled and easily accessible location within our facility.At off-site events, EpiPens are taken along and readily available.
10. Regular Review and Practice
Our anaphylaxis policy will be reviewed annually to ensure its effectiveness and compliance with best practices.Emergency response procedures will be practised regularly through drills and simulations.
At Smudge Artspace, we are dedicated to maintaining a safe environment that promotes creativity and well-being for all participants. Our anaphylaxis policy underscores our commitment to preventing and addressing potential allergic reactions, ensuring the comfort and safety of everyone who joins us in our artistic adventures.
Anaphylaxis Policy
1. Purpose and Scope
The safety and well-being of all participants is our top priority. This policy outlines our approach to preventing and responding to anaphylactic reactions in our facility to ensure the safety of all children and their accompanying adults.
2. Allergen Awareness
We maintain a list of common allergens, including nuts, dairy, eggs, and other potential triggers.Parents/guardians are required to disclose any known allergies during the registration process.
3. Allergen-Free Environment
We strive to provide an allergen-free environment by avoiding the use of common allergens in our art materials.We clean and sanitise our space regularly to minimise cross-contamination risks.
4. Emergency Action Plan
Our staff is trained in recognizing the signs of anaphylaxis and administering an epinephrine auto-injector (EpiPen) when necessary.
5. Medical Information
Parents/guardians are required to provide a detailed action plan, signed by a medical professional, for children with known allergies.This plan will outline specific steps to be taken in the event of an anaphylactic reaction and include emergency contact information.
6. Communication and Education
Parents/guardians will be informed of our anaphylaxis policy during enrollment and provided with guidelines for allergy management.Staff members receive regular training on anaphylaxis recognition, emergency response, and the use of EpiPens.
7. Food and Snacks
We request that participants refrain from bringing allergenic foods into our facility.
8. Emergency Response Procedures
In the event of a suspected anaphylactic reaction, our staff will immediately administer the child's prescribed EpiPen and call emergency services.Parents/guardians will be notified immediately and provided with updates on the child's condition.
9. Accessibility of EpiPens
EpiPens are stored in a clearly labelled and easily accessible location within our facility.At off-site events, EpiPens are taken along and readily available.
10. Regular Review and Practice
Our anaphylaxis policy will be reviewed annually to ensure its effectiveness and compliance with best practices.Emergency response procedures will be practised regularly through drills and simulations.
At Smudge Artspace, we are dedicated to maintaining a safe environment that promotes creativity and well-being for all participants. Our anaphylaxis policy underscores our commitment to preventing and addressing potential allergic reactions, ensuring the comfort and safety of everyone who joins us in our artistic adventures.